Volunteer Agreement - TotoAfrica Organization

TotoAfrica Organization · Legal & Policies

LEGAL DOCUMENT 02 OF 05

Volunteer Agreement & Code of Conduct

Effective and Active: Applies to all TotoAfrica volunteers

This agreement exists because we take both you and the communities we serve seriously. Volunteering with TotoAfrica is not transactional; it is relational. Our organization protects the people we work with, protect you, and define what we mean when we say skill based, community led volunteerism.

01.

What You Are Agreeing To

By signing your volunteer application and being matched to a TotoAfrica program, you agree to everything in this document. This is not a formality, it is a mutual commitment. TotoAfrica also makes commitments to you, which are listed in Section 7.

02.

Accuracy and Honesty

All skills, qualifications, and experience you declare in your application are truthful and accurate
You will not misrepresent your professional credentials at any point during your involvement with TotoAfrica
For the Community Health Reach program, you will provide verifiable professional credentials before any clinical activity. Your credentials will be verified before deployment.
If your circumstances change in a way that affects your ability to fulfil your commitment, you will notify your program coordinator immediately

03.

Conduct Standards

The Standard We Hold We do not ask you to be perfect. We ask you to be honest, to be present, and to treat every person you encounter; student, community member, or colleague with the dignity they deserve. If you are uncertain about whether something is appropriate, ask before you act.

Treat all program participants with dignity, respect, and cultural sensitivity at all times
Do not share personal opinions on politics, religion, or contentious social issues with program participants
Maintain professional boundaries appropriate to your role, if in doubt, check with your coordinator
Ask beforehand for photograph or record of any participant. For minors, formal consent is required.
Do not make promises to any community member or participant that TotoAfrica has not authorized
Do not use your volunteer position to recruit participants for any external service, business, or organization
Arrive on time, prepared, and ready for your session. If you cannot attend, give the maximum possible notice.

04.

Safeguarding Commitments (Mandatory for All Volunteers)

Zero Tolerance Any conduct that places a minor or vulnerable adult at risk including inappropriate physical contact, grooming behavior, inappropriate communication, or deliberate violation of the two-adult rule will result in immediate removal from the program and, where required by law, referral to the appropriate authorities. There is no process of mediation for safeguarding violations.

Two-adult rule: You will never be alone with a minor in any context during a TotoAfrica program
Reporting obligation: If you see, hear, or suspect that a child or vulnerable adult is at risk from any source, including other volunteers you will report it immediately to the Designated Safeguarding Officer (DSO)
Communication with minors: All contact with minors takes place through official program channels only. No personal phone numbers, social media connections, or direct messaging outside the program
Confidentiality: Information shared by participants in confidence is to be treated with care. Where that information reveals a safeguarding risk, it must be disclosed to the DSO confidentiality does not override child safety

05.

Confidentiality

During your program involvement you will learn things about students, community members, and program participants. You agree to treat this information with discretion. You will not share individual stories, struggles, or personal details publicly including on social media without the explicit written consent of the person concerned, and where they are a minor, their parent or guardian.

This obligation continues after your volunteer engagement ends.

06.

Intellectual Property and Content

Any materials, session plans, or program content you develop as a TotoAfrica volunteer are co-owned by you and TotoAfrica. You may use them for personal or professional portfolio purposes. TotoAfrica may use, adapt, and distribute them for program purposes. Neither party may sell or commercially license these materials without the other’s written agreement.

07.

TotoAfrica's Commitments to You

What We Owe You This agreement runs both ways. TotoAfrica commits to: matching you to a role that fits your skills; giving you a clear briefing before any deployment; providing the materials and support you need to deliver your sessions; being honest with you about how the program is going; and debriefing you after emotionally demanding sessions particularly for Community Health Reach and Youth Outreach activities.

We will provide a clear program brief, schedule, and expectations before your first session
We will never deploy you to a role your declared skills do not match
We will provide a named coordinator you can contact at any time during your deployment
We will take seriously any concern you raise about your safety, wellbeing, or program quality
We will provide a certificate of volunteering upon request at the completion of your program
We will include your contribution in our impact reporting attributed if you consent, anonymised if you prefer

Questions before you sign?

Please ask them. We would rather spend 20 minutes answering your questions before you start than deal with a misunderstanding in the middle of a program.

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